All Systems Operational

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Cloud UC Platform

Operational

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Operational

IQ Integration Platform

Operational

Control - Multi-Tenant Management Portal

Operational

Device Management & Provisioning Platform

Operational

Microsoft Teams

Operational

DNS Services

Operational

North American Voice & Messaging Carriers

Operational

Europe Voice & Messaging Carriers

Operational

APAC Voice & Messaging Carriers

Operational

Aux Services

Operational

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Scheduled Maintenance

Platform Wide System Version Update 20v6 (20.0.0.724) - Worldwide - Sept 28Planned Maintenance

Schedule

September 28, 2025 12:00AM - 11:59PM EDT
September 28, 2025 4:00AM - 3:59AM UTC

Components

Cloud UC Platform

Locations

DP: VANCOUVER, CANADA, DP: TORONTO, CANADA, DP: DENVER, CO, DP: LOS ANGELES, CA, DP: CHICAGO, IL, DP: LONDON, UK, DP: DALLAS, TX, DP: FRANKFURT, GERMANY, DP: ASHBURN, VA, DP: AMSTERDAM, NETHERLANDS, DP: PARIS, FRANCE, DP: STOCKHOLM, SWEDEN, DP: SYDNEY, AUSTRALIA

Description

We are announcing a system wide update to 20v6 (20.0.0.724) for all accounts in all data centers on Sunday, September 28. The primary purpose of this update is to update the core system version to handle multiple updates including certificates for mobile apps including iOS and Android. The expected down time is 5-15 minutes per account to allow for services restart. No action is required for all apps and phone system functionality to work once the update is applied to each account. We plan to start this update on Sunday12:00 AM (New York Time) and the plan is to complete this by 11:59PM (New York Time). We will fine tune this schedule as we get closer to the maintenance date. We will reach out to any account on dedicated or high availability accounts to coordinate any exceptions to this schedule. If there is any concerns, we suggest you setup call forwarding at the carrier level for any of your phone numbers until the maintenance is completed on all accounts.