All Systems Operational

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Check our system status and planned maintenance events 24/7/365

Locations

Cloud UC Platform

Operational

SBC Layer

Operational

IQ Integration Platform

Operational

Control - Multi-Tenant Management Portal

Operational

Device Management & Provisioning Platform

Operational

Microsoft Teams

Operational

DNS Services

Operational

North American Voice & Messaging Carriers

Operational

Europe Voice & Messaging Carriers

Operational

APAC Voice & Messaging Carriers

Operational

Aux Services

Operational

External Services

Amazon Web Services

AWS Route 53

AWS S3

Azure

Bandwidth

ConnectWise

Datto / Autotask

Duo

HubSpot

MS Office365

Okta

OpenAI

Paypal

Salesforce

Status.io

Twilio

Zapier

Zendesk

Zoom

Scheduled Maintenance

UK & Europe System Version Update v20 Update 7 - Feb 18 - Service ImpactingPlanned Maintenance

Schedule

February 18, 2026 4:00PM - 7:00PM EST
February 18, 2026 9:00PM - 12:00AM UTC

Components

Cloud UC Platform

Locations

DP: LONDON, UK, DP: FRANKFURT, GERMANY, DP: AMSTERDAM, NETHERLANDS, DP: PARIS, FRANCE, DP: STOCKHOLM, SWEDEN

Description

We will be updating all accounts in all UK & Europe data centers to system version 20 update 7 on Wednesday, February 18 from 10PM - 1AM (Amsterdam Time). The expected down time is 5-15 minutes per account to allow for services restart. No action is required for all apps and phone system functionality to work once the update is applied to each account. If there is any concerns, we suggest you setup call forwarding at the carrier level for any of your phone numbers until the maintenance is completed on all accounts.
Dallas SBC Physical Device Registration System Maintenance Window - Hazard Notification - Feb 19Planned Maintenance

Schedule

February 19, 2026 6:00AM - 8:00AM EST
February 19, 2026 11:00AM - 1:00PM UTC

Components

SBC Layer

Locations

DP: DALLAS, TX

Description

On February 19, our data center vendor in Dallas has informed us of physical switch infrastructure maintenance that will affect our Dallas Session Border Controller platform which handles remote device registration. This total impact window is approx 20 minutes somewhere between 5am-7am (Dallas Time). This wont impact anything other that physical devices that register through Dallas and all modern device templates have a redirection in place to a sister data center if the primary is not responding.
DALCLOUD05 Infrastructure Maintenance Window - Service Impacting - Feb 26Planned Maintenance

Schedule

February 26, 2026 6:00AM - 8:00AM EST
February 26, 2026 11:00AM - 1:00PM UTC

Components

Cloud UC Platform

Locations

DP: DALLAS, TX

Description

On February 26, our data center vendor in Dallas has informed us of physical switch infrastructure maintenance that will affect DALCLOUD05 and some of our dedicated server accounts. This total impact window is approx 20 minutes somewhere between 5am-7am (Dallas Time). During this time, you will have a brief service disruption to your account if you are on the affected systems.
1Stream Integration Portal US/Canada Maintenance - Service Impacting - Sat Feb 28Planned Maintenance

Schedule

February 28, 2026 8:00AM - 12:00PM EST
February 28, 2026 1:00PM - 5:00PM UTC

Components

IQ Integration Platform

Locations

IQ Integration Services - North America

Description

In this 4 hour maintenance window, Saturday February 28th 8AM - Noon (New York Time) we will be doing maintenance on sign-in systems and 1Stream integration portal & apps for all customers in US & Canada. During this time, anyone utilizing CRM/PSA/ERP integrations including user facing apps and automation workflows like transcription will intermittently be unable to login and/or use the integration services. Anyone who uses the SSO mechanism for things like web clients will be unable to do so intermittently. We suggest you login before the window so you have an active session ahead of time.
DALCLOUD06, DALCLOUD07, Control Portal, 1Stream Portal - Infrastructure Maintenance - Service Impacting -March 5Planned Maintenance

Schedule

March 5, 2026 6:00AM - 8:00AM EST
March 5, 2026 11:00AM - 1:00PM UTC

Components

Cloud UC Platform, IQ Integration Platform, Control - Multi-Tenant Management Portal

Locations

1Stream Control Portal - Central Services - North America, IQ Integration Services - North America, DP: DALLAS, TX

Description

On March 5 our data center vendor in Dallas has informed us of physical switch infrastructure maintenance that will affect DALCLOUD06, DALCLOUD07, Control Portal & 1Stream Portal for North American. This total impact window is approx 20 minutes somewhere between 5am-7am (Dallas Time). During this time, you will have a brief service disruption to your account if you are on the affected systems.